Help & FAQ
How long does shipping take?+
Standard delivery takes 10–14 days (embroidered items included) and is free on qualifying orders (your bag shows how close you are).
What is your return policy?+
Unworn, unwashed items without embroidery can be returned or exchanged free within 30 days of delivery. Embroidered items are final sale.
How do exchanges work?+
Start an exchange from your account or contact us with your order number. We'll ship your new size as soon as your return is scanned.
How do I find my size?+
Check our size guide for body measurements. Pants come in Petite, Regular and Tall inseams.
Can I add my name or logo?+
Yes. Add name/title embroidery to any eligible item for $7.99. For logos, request a group quote and we'll digitize your logo free.
Do you offer discounts for teams?+
Yes — we offer group pricing and can set up your own team uniform store. Visit Group Orders to request a quote.
Which payment methods do you accept?+
All major credit and debit cards. Business customers can also pay by invoice or purchase order.
Still need help?
Our team is available Monday–Friday, 8am–6pm ET.
Phone: (847) 674-4244
Email: orders@specialcareinc.com
